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Community Health Worker Training

Training is an extremely critical component of CHW programmes. It marks the trend for its performance, credibility and eventual sustainability. Whether the programme is at scale or at the level of small programmatic intervention, its quality, character and impact is reflected through training - as the medium through which ideology and objectives of the programme get instilled and transferred to all cadres of personnel, and in determining the role of the CHW by building her knowledge and skills in specific areas. Training of CHWs have been identified as a significant factor contributing to the success or failure of a CHW programme and its impact on the health outcomes of a community. Access to basic training has been found to be a fundamental need of CHWs, and improving access to training is an important element of improving retention. Despite the importance of CHWs and the need and relevance of training, the challenges of providing them with high-quality training opportunities remain.

Given this context, ICCHN is collaborating with the Foundation for Research in Community Health (FRCH) to create a national research and resource base on CHW training. The FRCH has been a pioneer in creating and training community based health workers in rural Maharashtra, and has been engaged in community based health provision innovations for more than 30 years. This current initiative builds on FRCH’s considerable experience in developing, implementing and researching CHW programmes in its field areas, along with its innovative approach to professional development, accreditation and certification for community health workers. FRCH’s approach to training constitutes a judicious mix of social and technical components of health, where training of CHWs is understood as a process of building awareness, professionalism and idealism, harnessed within an individual in congruence with the needs of her community. Their training also introduces cross cutting themes of integrity, equity, gender equality and accountability to the health workers. The main aspects of the FRCH training approach draw from theories such as ‘education for change’ and are aimed to conscientise their workers to analyse and assess the larger socio-economic and political determinants of their communities’ health status. The primary aim of training is understood as empowering rural women to learn – seek new knowledge, and inculcating the confidence to translate this into practice by applying the knowledge to their environment.

In this collaboration, efforts will be directed at -

Consolidating sectoral knowledge and approaches to content development for CHW training for different levels of CHWs in varied contexts. A large amount of work has been undertaken in terms of content and methodologies of training in CHW programmes by different groups, and a need exists to consolidate the learnings from these. One of the first initiatives within this has been consolidating FRCH's experiences in CHW training over the past 30 years, and the evolution of its approach from its innovations in its field areas in Mandwa, Malshiras, Parinche and Ralegan Siddhi in rural Maharashtra. The FRCH approach is not just concerned with imparting training for current issues in health, but is also about the individual's self development, charting out future directions for CHWs in constructing career ladders through accreditation of training and promotion in roles and functions. This publication aims to capture and disseminate these innovations to the sector.

Focusing attention on the training and support needs of Master Trainers and local training teams especially in large-scale programmes.
A significant innovation by FRCH has been the discourse on training of trainers. The trainers are believed to be learners and facilitators than merely teachers. Adopting a non-formal methodology of organising training – completely decided by the problems and needs of the community, and the comfort and competencies of the CHWs to absorb new information – the trainers take an Amygdalian Approach, which focuses on the “emotional” versus the “logical”. The knowledge through training is therefore, not the 'What', but the 'Why' and the 'How'. As the cadre of personnel whose role is to continuously support and supervise the field level functionaries or CHWs in the programme, the master trainers need to be capacitated with technical knowledge, confidence, communication skills, integrity and insight. The challenges are especially true in the case of large scale programmes where large numbers need to be trained and supported, capacities are not very strong and problems of transmission loss emerge. These issues can be addressed only through well designed and sensitive training of trainers.

Developing sensitive and supportive training evaluation processes and systems for CHW programmes operating at different scales, and accreditation of CHWs. Evaluation and monitoring of the training process helps to refine planning and implementation of training, as well as to improve the skill level of individual CHWs. CHW effectiveness and the impact of training depends on various interrelated factors, including the pedagogy of the training, its methodology and approach, the organisational structure of the CHW programme with supportive human resources, capacity of trainers and the availability and accessibility of healthcare services. Due to this complexity of training evaluation, it is important to analyse a programme in both quantitative and qualitative aspects and to undertake it at different levels, in order to capture the behavioural, social and political determinants that contribute to differences in CHW training effectiveness. Accreditation of training can ensure a desired level of standardised quality of services and effectiveness in CHW performance. The pedagogic involvement in the programme from professional educational institutes, through accreditation, can raise the level of training-learning with technical inputs, and regular evaluation to enhance the quality of both trainers and learners. Moreover, accreditation can help in thinking about future growth, continuing education and career progression of the CHWs. With its experiences of the National Institute of Open Schooling (NIOS) accredited CHW training modules that are widely used by different accredited vocational institutes and civil society groups across the country, FRCH is well positioned to inform other CHW programmes on these issues.

The outcomes of this partnership will range from publications, research on training, policy advocacy and capacity building through engagements with state and national governments, and workshops and consultations at the state and national levels. A major effort towards this end has been the organisation of the National Workshop on Community Health Worker Training: Linking Pedagogy and Practice on April 9-11, 2006 in Pune.

For more details see:

Community Health Worker Training: Linking Pedagogy and Practice – Workshop Report

National Workshop on Community Health Worker Training: Linking Pedagogy and Practice        Reflections and Recommendations

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